Are you interested in joining a team continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and the best place to work across the Northeast year after year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
Under direct supervision, learns to process all types of incoming insurance mail, i.e., processing discount forms, driver change requests, cancellations, etc.; assists with the day-to-day servicing of the property/casualty lines by completing pre-insurance inspection forms and sending form letters to insureds generated by CSRII and Lead CSRs. It is expected that this position act as a Trainee position, working towards being fully functional in the Insurance Customer Service role.
What you will do:
Answers incoming phone calls to process address change requests, claim-related calls, and payments; learns how to counsel clients as to procedural matters affecting claims; may handle incoming calls from upset insureds and may advise clients of options available to them in pursuing a claim; attempts to cross-sell other lines of insurance and other AAA products and services; elevates complex questions to the next level of customer service authority.
Processes discounts that are received through email or mail; use judgment to apply effective date of discount and ensures that proper documentation is received.
May assist CSR II and Lead CSR in research of premium differences to identify the origin of difference; obtain information from the master file, selling agent, and/or insurance company to resolve discrepancies; develop an understanding of the theory of rating; contact insureds to explain the premium difference; adheres to AAA's Five Diamond Advanced Plus service standards in handling customer inquiries.
Under direct supervision, learns all aspects of the Insurance Customer Service function; responsible for developing strong computer skills utilizing Insurance software and the Microsoft Office platform; develops technical knowledge of the insurance industry and complete familiarization with the Insurance Agency's policies and procedures; adapts a Five Diamond Service attitude, focusing on building strong customer relationships.
Processes returned mail received from insureds and insurance companies; strives to obtain a working knowledge of impacts of errors; corrects errors on returned mail in a timely and effective manner.
The pay range for this position in Rhode Island is $19.25 - $19.25. Base pay offered may vary depending on job-related knowledge, skills, and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award-winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.
Qualifications
Education High School Diploma or GED Required and Attainment of P&C License required within two years of job entry Required Experience Experience required, preferably in a customer service environment Required Licenses and Certifications AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal-opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.
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